Cheshire Turf Machinery 2019
We use cookies to give you the best possible experience on our site. By continuing to use the site you agree to our use of cookies. Find out more.
We are regulated by the Financial Conduct Authority. Click for more information.
New machinery at MUFC CTM 2018 service award
CTM News Archives
REESINK TURFCARE IS DELIGHTED TO ANNOUNCE THE WINNERS OF ITS AFTERMARKET DEALER AWARDS. THE AWARDS COMMEND OUTSTANDING PERFORMANCES IN THE THREE AREAS OF SERVICE, PARTS AND SKILLS, AS WELL AS RECOGNISING AN OVERALL DEALER OF THE YEAR FOR ‘EXCELLENCE IN CUSTOMER SUPPORT’. In keeping with its Service Level Agreement (SLA), which benchmarks great customer service, Reesink awards those dealers achieving the best scores, rated on quarterly Key Performance Indicators (KPI), within each of the three sections, while the Dealer of the Year Award combines the KPI scores from all three. The coveted Dealer of the Year award: Cheshire Turf Machinery in Stockport. Ever since Reesink adopted the principles of a customer service level agreement to set a baseline standard for after-sales customer support in 2015, its strategy has been to ensure that it delivers strong customer service with all its business partners, says David Jackman, Reesink’s aftermarket manager: “We’re looking to continually improve on our customer experience after a sale completes, and our Service Level Agreement outlines the core customer service standards, goals and considerations adopted by all our Authorised Service and Dealer Locations, which helps to earn the loyalty of our customers. “Part of this extensive remit are the awards, which give us a standard set of common goals, targets and values that can be shared and promoted to the end user, benefitting customer retention and business growth across our dealer network. As we expected it would be, this has been met with great enthusiasm by our dedicated dealers and has done a fantastic job of driving the aftermarket business forward. “We’re delighted to be able to recognise the winners and runners-up of these awards, which not only provide a snapshot of each dealers’ performance with us but also our support for them. Overall, the major benefit of this process is the benefit it brings to the end customer, which is what we’re all in it for.” And it’s certainly an approach that has worked with Reesink having been recognised by The Toro Company for its outstanding performance in Parts, Service and Technical Training in the past.
July 2018
We use cookies to give you the best possible experience on our site. By continuing to use the site you agree to our use of cookies. Find out more.
We are regulated by the Financial Conduct Authority. Click for more information.
CTM 2018 service award
REESINK TURFCARE IS DELIGHTED TO ANNOUNCE THE WINNERS OF ITS AFTERMARKET DEALER AWARDS. THE AWARDS COMMEND OUTSTANDING PERFORMANCES IN THE THREE AREAS OF SERVICE, PARTS AND SKILLS, AS WELL AS RECOGNISING AN OVERALL DEALER OF THE YEAR FOR ‘EXCELLENCE IN CUSTOMER SUPPORT’. In keeping with its Service Level Agreement (SLA), which benchmarks great customer service, Reesink awards those dealers achieving the best scores, rated on quarterly Key Performance Indicators (KPI), within each of the three sections, while the Dealer of the Year Award combines the KPI scores from all three. The coveted Dealer of the Year award: Cheshire Turf Machinery in Stockport. Ever since Reesink adopted the principles of a customer service level agreement to set a baseline standard for after-sales customer support in 2015, its strategy has been to ensure that it delivers strong customer service with all its business partners, says David Jackman, Reesink’s aftermarket manager: “We’re looking to continually improve on our customer experience after a sale completes, and our Service Level Agreement outlines the core customer service standards, goals and considerations adopted by all our Authorised Service and Dealer Locations, which helps to earn the loyalty of our customers. “Part of this extensive remit are the awards, which give us a standard set of common goals, targets and values that can be shared and promoted to the end user, benefitting customer retention and business growth across our dealer network. As we expected it would be, this has been met with great enthusiasm by our dedicated dealers and has done a fantastic job of driving the aftermarket business forward. “We’re delighted to be able to recognise the winners and runners- up of these awards, which not only provide a snapshot of each dealers’ performance with us but also our support for them. Overall, the major benefit of this process is the benefit it brings to the end customer, which is what we’re all in it for.” And it’s certainly an approach that has worked with Reesink having been recognised by The Toro Company for its outstanding performance in Parts, Service and Technical Training in the past.
The UK’s leading supplier of Toro Professional & Domestic Mowers and Machinery - Tel 0161 494 5673
Cheshire Turf machinery logo
Cheshire Turf Machinery
Tel 0161 494 5673
The Uk’s leading supplier of Toro Professional & Domestic Mowers and Machinery